Privacy Policy

Fraser Plumbing (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or use our services (collectively, the “Services”).

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information only as necessary to provide our services, respond to inquiries, and operate our website effectively. This may include:

Name
Email address
Phone number
Address or service location
Details provided through contact or quote request forms
Website usage data (IP address, browser type, pages visited)

We do not knowingly collect unnecessary or excessive personal information.

2. How We Use Your Information

We may use personal information to:

Respond to service requests and inquiries
Provide plumbing services and estimates
Communicate appointment details or service updates
Improve website functionality and user experience
Comply with legal or regulatory obligations
Protect against fraud, misuse, or security threats

Your information is used only for purposes a reasonable person would consider appropriate under the circumstances.

3. Consent

By submitting personal information through our website or communicating with us, you consent to the collection, use, and disclosure of your information as described in this Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 14).

4. Disclosure of Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with:

Service providers who assist with website hosting, analytics, or communications
Contractors or partners involved in delivering requested services
Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

5. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer required, information is securely deleted or anonymized.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. Cookies do not give us access to your computer or personal files.

You may choose to disable cookies through your browser settings; however, this may affect website functionality.

7. Third-Party Analytics

We may use third-party analytics tools (such as Google Analytics) to better understand website usage. These tools collect non-identifying information such as pages visited and time spent on the site.

We do not use analytics tools to personally identify users.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage users to review their privacy policies.

10. Safeguarding Your Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. While we take privacy seriously, no method of transmission over the Internet is completely secure.

11. Data Breach Notification

In the event of a data breach involving personal information that poses a real risk of significant harm, we will notify affected individuals and comply with all applicable legal reporting requirements under Canadian law.

12. Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information
Request corrections to inaccurate information
Withdraw consent (subject to limitations)
Ask questions about our privacy practices

Requests will be addressed within a reasonable timeframe.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Fraser Plumbing
📧 sfraserplumbing@gmail.com

We will make every reasonable effort to respond promptly and resolve concerns in accordance with applicable privacy laws.

Last updated: January 21, 2026